J.D. Powers says Buffalo Airport is tops in customer satisfaction

NFTA and elected leaders, along with support staff at the Buffalo Niagara International Airport celebrate their winning of a J.D. Power award on November 28th. (Jim Herr/Cheektowaga Chronicle)
NFTA and elected leaders, along with support staff at the Buffalo Niagara International Airport celebrate their winning of a J.D. Power award on November 28th. (Jim Herr/Cheektowaga Chronicle)

CHEEKTOWAGA – The Buffalo Niagara International Airport has brought home a prestigious award from J.D. Power after ranking number one in customer satisfaction among all medium hub airports in North America.

NFTA and elected leaders along with civic and business partners gathered together Wednesday to celebrate the achievement inside the terminal.

“New York is making record investments in airports across the state because airports are the new front doors to our communities,“ said Governor Andrew Cuomo. “Buffalo Niagara International Airport’s status as a top-flight airport will help boost tourism and economic development in the region and burnish its reputation as a must-visit destination.”

NFTA and elected leaders, along with support staff at the Buffalo Niagara International Airport celebrate their winning of a J.D. Power award on November 28th. (Jim Herr/Cheektowaga Chronicle)
NFTA and elected leaders, along with support staff at the Buffalo Niagara International Airport celebrate their winning of a J.D. Power award on November 28th. (Jim Herr/Cheektowaga Chronicle)

NFTA Executive Director Kimberley Minkel says the honor is the result of the airport’s total focus on the customer experience.

“We share this accolade with our tenants, including TSA and Delaware North, in providing the best travel experience possible at the Buffalo Airport. We are also grateful for the continual support from Governor Andrew Cuomo and our many government, business and civic leaders. We are fortunate to have this extraordinary backing,” added Ms. Minkel.

Buffalo Niagara International Airport received the highest score among medium airports in the J.D. Power 2018 North America Airport Satisfaction Study of customers’ satisfaction with their airport experience.

The study is based on responses from 40,183 North America travelers who traveled through at least one domestic airport and covers both departure and arrival experiences – including connecting airports – during the past three months.  The study was fielded from September 2017 through September 2018.

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